Permanent call handling and administration role in the Single Point of Access Team, Colwyn Bay. Handles high-volume phone enquiries, with training provided. Welsh speaking is essential.
Conwy County Borough Council is looking for a Single Point of Access Officer. It’s a permanent, full-time post based in Colwyn Bay paying £27,709 to £29,071 a year. Applications close on Wednesday 11 November 2026.
About the role
Based at Coed Pella, Colwyn Bay, in the Single Point of Access Team within Information, Advice and Assistance. Takes phone enquiries from the public and professionals, then makes referrals or signposts callers to the right help. Team Manager Ruth Barr is the named contact.
About Conwy County Borough Council
Conwy County Borough Council is the unitary authority for a stretch of the north Wales coast and the Conwy Valley, serving Llandudno, Colwyn Bay, Conwy, Abergele, Llanrwst and Betws-y-Coed. Based at Coed Pella in Colwyn Bay, it provides the full range of local services, including education, social care, highways, housing and planning.
What they’re looking for
- Ability to converse in Welsh (essential)
- Experience of high-volume call handling
- Strong administration skills
- Personal resilience under pressure
- Satisfactory DBS disclosure
- Social care understanding (desirable, can be learned)
What’s on offer
- Regular supervision from Team Manager
- Social Care and corporate training access
- Conwy Rewards and Conwy Ffit
- Purpose-built office space
How to apply
You apply directly with Conwy County Borough Council: the Apply button takes you to their full advert. The closing date is 11 November 2026.
