Front-line customer service role at Coed Pella, Colwyn Bay, answering phone and reception enquiries and guiding customers to council services. Welsh speaking at Level 3 is essential.
Conwy County Borough Council is looking for a Customer Information Assistant. It’s a permanent, full-time post based in Colwyn Bay paying £26,847 to £27,274 a year. Applications close on Thursday 12 November 2026.
About the role
First point of contact for residents and visitors, handling telephone and in-person enquiries and reception duties at the Coed Pella offices in Colwyn Bay. Reports to the Team Leader: Information.
About Conwy County Borough Council
Conwy County Borough Council is the unitary authority for a stretch of the north Wales coast and the Conwy Valley, serving Llandudno, Colwyn Bay, Conwy, Abergele, Llanrwst and Betws-y-Coed. Based at Coed Pella in Colwyn Bay, it provides the full range of local services, including education, social care, highways, housing and planning.
What they’re looking for
- NVQ Level 2 or equivalent
- Welsh speaking at Level 3 essential
- Excellent ICT and Microsoft Office skills
- Strong listening and communication skills
- Ability to empathise and resolve issues
What’s on offer
- Training and development opportunities
- Free Welsh classes at all levels
- Disability Confident Employer
How to apply
You apply directly with Conwy County Borough Council: the Apply button takes you to their full advert. The closing date is 12 November 2026.
Interested in this role?
You’ll complete your application on Conwy County Borough Council’s website.
