Tower Hamlets Council is looking for a Residents’ Hub Customer Service Adviser (2x FT & 1x PT). It’s a permanent, full or part-time post based in London, with hybrid working, paying £41,121 to £43,014 a year. Applications close on Tuesday 24 November 2026.
About the role
Customer-facing role in the council's Residents' Hubs, helping residents access services such as housing, benefits and council tax. Covers face-to-face, phone and social media queries. Reports to the Residents' Hub service, within the Chief Executive's directorate.
About Tower Hamlets Council
Tower Hamlets Council is the London borough council for the east London borough of Tower Hamlets, covering Whitechapel, Bethnal Green, Stepney, Bow, Poplar, Limehouse, Wapping, Spitalfields and the Isle of Dogs including Canary Wharf. Its Town Hall is in Whitechapel, and it provides borough services including schools, social care, housing, waste and planning.
What they’re looking for
- Flexible and willing to travel across borough
- Able to cover sites at short notice
- Somali and Arabic speakers welcome
- Supporting statement stating full-time or part-time post
What’s on offer
- Hybrid working
How to apply
You apply directly with Tower Hamlets Council: the Apply button takes you to their full advert. The closing date is 24 November 2026.
Interested in this role?
You’ll complete your application on Tower Hamlets Council’s website.
