Fixed-term role leading Home to School Transport appeals and complaints, ensuring travel assistance applications are assessed fairly and in line with policy. Full-time, 37 hours, based in Warwick.
Warwickshire County Council is looking for a Home to School Transport Customer Relations & Appeals Coordinator. It’s a 24-month fixed-term, full-time post based in Warwick, with hybrid working, paying £40,444 to £43,149 a year. Applications close on Wednesday 11 November 2026.
About the role
Leads the Home to School Transport appeals process within the Home to School Transport Entitlement Team, part of Transport Delivery. Handles complaints and appeals, maintains procedures and uses customer and stakeholder feedback to improve services. Reports to the Entitlement Service Manager.
About Warwickshire County Council
Warwickshire County Council is the upper-tier council for Warwickshire, working alongside the district and borough councils of North Warwickshire, Nuneaton and Bedworth, Rugby, Stratford-on-Avon and Warwick. Based at Shire Hall in Warwick, it runs county-wide services including education, social care, highways, transport, libraries and waste disposal.
What they’re looking for
- Level 4 qualification or relevant experience
- Knowledge of home to school travel assistance and SEND
- Investigating complex cases and report writing
- Excellent communication and interpersonal skills
- Fluency Duty required: accurate spoken English
What’s on offer
- Hybrid working
- Agile working
- Generous annual leave plus bank holidays
- Additional day at Christmas
- Employer pension contribution around 19%
- Vivup benefits and discounts platform
How to apply
You apply directly with Warwickshire County Council: the Apply button takes you to their full advert. The closing date is 11 November 2026.
Interested in this role?
You’ll complete your application on Warwickshire County Council’s website.
