Bassetlaw District Council is looking for a Customer Experience Officer - Maternity Cover. It’s a temporary, full-time post based in Worksop, with hybrid working, paying £29,542 to £32,046 a year. Applications close on Sunday 15 November 2026.
About the role
Maternity cover post in the Customer Experience Team, which investigates customer complaints under the Complaint Handling Code. Based in Worksop for Bassetlaw District Council, which manages around 6,600 homes. Reporting line is not stated.
What they’re looking for
- Experience investigating customer complaints
- Excellent customer service experience
- Case management experience
- Multi-channel customer response experience
- Working with external stakeholders
- Housing sector experience advantageous
What’s on offer
- Minimum 25 days' leave plus bank holidays
- Local Government Pension Scheme
- Flexible and hybrid working
- Family friendly policies
- Discounted parking
How to apply
You apply directly with Bassetlaw District Council: the Apply button takes you to their full advert. The closing date is 15 November 2026.
Interested in this role?
You’ll complete your application on Bassetlaw District Council’s website.
