Torfaen County Borough Council is looking for a Casework Officer (Welsh) - Ombudsman. It’s a full-time post based in Bridgend, with hybrid working, paying £31,017 to £33,675 a year. Applications close on Thursday 26 November 2026.
About the role
Manages a caseload, makes initial assessments of complaints and handles correspondence for the Ombudsman's office in Bridgend. Works with members of the public using the in-house case management system.
About Torfaen County Borough Council
Torfaen County Borough Council is the unitary authority for the eastern valley of south Wales, covering Pontypool, Cwmbran and Blaenavon. From the Civic Centre in Pontypool it runs all local council services, including schools, social care, highways, housing and planning.
What they’re looking for
- Recent graduate
- Welsh language, written and oral
- Customer service skills
- Complaint handling experience
- Good IT skills
- Strong telephone skills
What’s on offer
- Hybrid working
How to apply
You apply directly with Torfaen County Borough Council: the Apply button takes you to their full advert. The closing date is 26 November 2026.
Interested in this role?
You’ll complete your application on Torfaen County Borough Council’s website.